Shipping Policy
At , BrumAura our goal is to ensure every order arrives safely, quickly, and in perfect condition. We take pride in delivering premium beauty and skincare technology—such as our Electric Face Cleansers, Facial Steamers, and Humidifiers—to customers all around the world.
🌍 Global Shipping
We’re proud to offer worldwide shipping to ensure everyone can enjoy the Elumetics experience. Whether you’re in a big city or a small town, our trusted logistics partners make sure your order reaches you securely.
🚚 Processing & Handling Time
Once you place your order, it goes through a thorough quality and packaging check to guarantee that it meets our standards.
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Order Processing Time: 1–3 business days (Monday to Friday)
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During high-demand periods (such as holidays or promotions), processing may take an additional 1–2 business days.
Once your order has been shipped, you’ll receive a confirmation email with your tracking number and a link to follow your package’s progress.
⏱️ Estimated Delivery Times
We do our best to deliver your products as soon as possible. Estimated delivery times are:
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United States & Canada: 7–12 business days
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United Kingdom & Europe: 7–15 business days
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Australia & New Zealand: 10–18 business days
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Rest of the World: 10–20 business days
⌛ Please note: Shipping times are estimates and may vary due to customs processing, weather conditions, or local carrier delays.
📦 Order Tracking
Once your order is dispatched, you’ll receive an email with your tracking number.
You can use this number on our Order Tracking page or through your local courier’s website to stay updated on your delivery status.
If you don’t receive your tracking details within 5 days of placing your order, please contact us at brumaura@hotmail.com, and our support team will assist you immediately.
🧾 Customs, Duties & Taxes
All international orders may be subject to local import taxes or customs duties upon arrival. These charges are not included in the product price or shipping fee and are the responsibility of the customer.
Customs policies vary by country, so we recommend contacting your local customs office for more information before placing your order.
💬 Order Issues or Delays
If your order seems delayed or hasn’t arrived within the estimated delivery window:
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Check your tracking details for any updates.
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Verify your shipping address is correct.
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Contact your local postal service for additional information.
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Reach out to us at brumaura@hotmail.com, and we’ll be happy to help locate your package.
💖 Our Commitment
At BrumAura, we’re committed to providing an exceptional shopping experience. From secure checkout to reliable delivery, we ensure every customer receives their order with care and confidence. Your satisfaction is our top priority!
📩 For further assistance or inquiries:
Email us anytime at brumaura@hotmail.com — our customer care team is always here to support you.