FAQ's

Welcome to the BrumAura Help Center!
Here you’ll find answers to the most common questions about our products, orders, and shipping. If you still need help, feel free to contact us at brumaura@hotmail.com — we’re always happy to assist you.

💆♀️ 1. What kind of products does BrumAura sell?

BrumAura specializes in advanced beauty and skincare technology designed to bring professional spa-quality treatments into your home.
Our range includes:

  • Electric Face Cleansers for deep skin cleansing and exfoliation.

  • Facial Steamers that open pores and enhance product absorption.

  • Humidifiers that keep your skin hydrated and your environment refreshed.

🚚 2. Where do you ship from?

We partner with trusted global suppliers and fulfillment centers to ensure fast and reliable delivery. Depending on your location, your order may ship from one of our international warehouses.

🌍 3. Do you ship worldwide?

Yes! BrumAura proudly ships worldwide so everyone can enjoy our beauty innovations.

⏳ 4. How long does shipping take?

Estimated delivery times:

  • United States & Canada: 7–12 business days

  • United Kingdom & Europe: 7–15 business days

  • Australia & New Zealand: 10–18 business days

  • Rest of the World: 10–20 business days

Please note that these are estimated times and can vary slightly due to customs or local courier delays.

🕐 5. How long does it take to process my order?

Orders are processed within 1–3 business days. During sales or holidays, processing may take a bit longer due to higher order volumes.

📦 6. How can I track my order?

Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number and a link to track your package.
If you haven’t received this within 5 days of placing your order, please contact us at brumaura@hotmail.com.

💳 7. What payment methods do you accept?

We accept all major payment methods including:

  • Visa

  • MasterCard

  • American Express

  • PayPal

  • And other secure payment options depending on your region.

All transactions are encrypted and 100% secure.

🔄 8. Can I change or cancel my order after placing it?

We can only modify or cancel orders within the first 12 hours after purchase.
If you need to make a change, please contact us immediately at brumaura@hotmail.com with your order number and details.

📬 9. What if my order arrives damaged or incorrect?

If your order arrives damaged or you receive the wrong item, please email us at brumaura@hotmail.com within 7 days of delivery with your order number and photos of the item.
We’ll quickly review your case and send a replacement or issue a solution.

💧 10. Are BrumAura products safe for all skin types?

Yes! All BrumAura devices and tools are designed with skin safety and comfort in mind.
However, we always recommend reading the product instructions carefully and performing a patch test for sensitive skin before regular use.

🧴 11. How do I clean and maintain my BrumAura products?

Each product comes with detailed instructions on how to clean and store it safely.
In general:

  • Unplug before cleaning.

  • Wipe gently with a soft, dry cloth.

  • Avoid submerging electronic parts in water.
    Proper maintenance ensures long-lasting performance and hygiene.

💬 12. How can I contact customer support?

You can reach us anytime via email at brumaura@hotmail.com.
Our support team responds within 24–48 hours (excluding weekends and holidays).

💖 13. Why choose Elumetics?

Because we believe smart beauty is the future of self-care.
With our cutting-edge devices, you can achieve glowing, hydrated, and refreshed skin every day — effortlessly and affordably.